Patient Information
What to Bring for your appointment
- Driver’s License or other photo I.D.
- Insurance Card(s)
- List of current medications (for example prescription medications & over-the-counter vitamins and supplements)
- Method of payment
- Medical records pertinent to your care ( lab results, records from another provider)
Emergency Coverage
What’s On Your Mind? Behavioral Health PLLC, does not provide crisis management or emergency psychiatry services.
Please note that we do not accept walk-ins or provide crisis services. If you experience an emergency situation, such as feeling in a crisis, having thoughts of harming yourself or others, or feeling like you are losing control, please dial 911 or contact your local police/emergency services number immediately.
Call 911 if you are having a mental health emergency
Call 988 For National Suicide Prevention Hotline
Prescription Refill
Please contact your pharmacy first to confirm if you have any remaining refills which might be under a different prescription, before contacting our office to request a refill.
If you need a refill of your medication and there is not one on file at the pharmacy, please contact the clinic.
If you need to cancel or change your appointment, it is important to contact your provider if you require medication until your next visit. Medications may not be provided if you cancel or miss your appointment, even if stopping suddenly poses risks. Your provider may require a clinical evaluation before refilling prescriptions. Abruptly stopping medications can lead to serious withdrawal symptoms. It is your responsibility to schedule follow-up appointments as recommended.
At What’s On Your Mind? Behavioral Health PLLC, we typically send prescriptions directly to your preferred pharmacy. Medications are refilled only for patients who are active in treatment. These medications should last until your next scheduled appointment. If you need a refill earlier than expected, please contact us at least 7 business days before running out of medication. Remember to notify your pharmacy at least one week in advance for refills. Please be aware that refill requests are not processed after business hours, on weekends, or holidays.
If your pharmacy offers automatic refill requests, please opt out of this service as we do not respond to pharmacy-initiated refill requests due to administrative constraints.
It is essential to schedule follow-up appointments within the timeframe outlined in your treatment plan to avoid medication interruptions.
Controlled substances cannot be refilled over the phone and are only prescribed during office visits when appropriate. Early refills for controlled substances are not permitted under any circumstances.